Privacy policy

At Firgun Travels (“we”, “our”, “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make travel bookings, or interact with our services.

1. Information We Collect

a. Personal Information

We may collect personal details when you inquire about or book our services, including:

• Full name

• Email address

• Mobile number

• Residential address

• Passport and visa details (only when required for travel bookings)

• Travel preferences, itinerary details, and special requests

• Payment information (processed securely through authorized payment gateways)

b. Non-Personal Information

We may automatically collect certain information such as:

• IP address

• Browser type and device information

• Website usage data and pages visited

2. How We Use Your Information

Firgun Travels uses your information to:

• Process and manage travel bookings and reservations

• Communicate booking confirmations, updates, and important travel-related information

• Provide customer support and respond to queries

• Improve our services, website performance, and customer experience

• Meet legal, regulatory, and compliance requirements

3. Sharing of Information

We do not sell, trade, or rent your personal information. Your data may be shared only with:

• Airlines, hotels, transport providers, and tour operators strictly for booking and service fulfillment

• Trusted payment gateway providers for secure transaction processing

• Government authorities or legal bodies when required by law

All third parties are obligated to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance website functionality and user experience

• Analyze traffic and usage trends

• Remember user preferences

You may choose to disable cookies through your browser settings; however, some website features may not work as intended.

5. Data Security

Firgun Travels follows reasonable administrative, technical, and physical security practices to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no method of transmission over the internet is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required under applicable laws and regulations.

7. Your Rights

You may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for data processing, where applicable

• Opt out of promotional communications

To exercise these rights, you may contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. Firgun Travels is not responsible for the privacy practices or content of such external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page along with an updated “Last Updated” date.